Privacy Policy

Last updated:

Data collection Cookies Security GDPR/CCPA rights Retention
Overview
We process minimal personal data to provide the service: account details, course progress, and payment confirmations. We do not sell personal data.
This Privacy Policy explains what information FloraCraft Academy (the “Service”) may collect, how it is used, and what choices you have. If any term is unclear, you can contact us using the details in the “Contact” section.
For transparency: this page may be updated when our practices change. The date at the top reflects the most recent update.
Data we collect
Information you provide: name (optional), email address, billing details required to complete purchases, and any text you submit via forms (support requests, feedback, comments).
Service usage data: course interactions (lesson views, progress), device and browser metadata (approximate location derived from IP, language, timestamps), and performance diagnostics.
Security logs: IP addresses and event logs may be processed to prevent fraud, abuse, and to maintain platform integrity.
Payment data: we may receive transaction confirmations and limited billing metadata from payment processors. We do not intentionally store full card numbers.
How we use data
We use personal data to:
  • Deliver courses and features, maintain accounts, and remember preferences.
  • Process purchases and provide transaction-related support.
  • Respond to questions, support requests, and user communications.
  • Improve reliability, measure performance, and debug technical issues.
  • Prevent fraud and secure the Service.
  • Comply with legal obligations (tax, accounting, law enforcement requests where applicable).
We do not use sensitive categories of personal data for targeted advertising, and we do not sell personal information.
Cookies
Essential cookies keep you signed in and remember preferences like region and theme. You can withdraw consent at any time in your browser settings.
Cookie categories:
  • Essential: required for basic functionality (session, security, load balancing).
  • Preferences: store settings like theme and language.
  • Analytics (optional): help us understand how the Service is used to improve it.
You can also manage your choices using the cookie banner controls (if available), or by clearing cookies and local storage from your browser.
Legal bases (GDPR) & regional disclosures
GDPR legal bases may include:
  • Contract: to provide the Service you request (courses, account access).
  • Consent: for optional cookies and certain communications.
  • Legitimate interests: service security, fraud prevention, and product improvements (balanced with your rights).
  • Legal obligation: compliance with applicable law.
CCPA/CPRA (California): We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable law.
Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to provide the Service, comply with legal requirements, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of data and legal obligations. For example, certain transaction records may be retained to meet accounting and tax rules.
Security
We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; therefore we cannot guarantee absolute security.
If you believe your account has been compromised, contact us promptly using the “Contact” details below.
Your rights
Depending on your region, you may request access, correction, deletion, or portability of your data. Contact: [email protected].
Common rights include:
  • Access to the personal data we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion (in certain circumstances).
  • Restriction or objection to certain processing.
  • Data portability (where applicable).
  • Withdrawal of consent (where processing is based on consent).
To protect users, we may need to verify your identity before fulfilling requests.
Contact
FloraCraft Academy, phone +1 (415) 555‑0132, email [email protected]. praderacrecer.bond
For privacy-related requests, include the email address associated with your account and a brief description of your request.

Plain-language summary

We collect only what we need to run the academy experience (account, progress, and payments). We use cookies for essential features and preferences. You can request access or deletion depending on your location.

1
No sale of personal data
We do not sell personal information.
2
You control preferences
Theme and cookie choices can be updated anytime.
3
Clear contact route
Email [email protected] for privacy requests.